Store FAQs
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Processing & Shipping
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✦ Processing
The time needed to prepare an order for shipping varies on multiple factors. Mail is prepared for shipping approximately every 1-5 business days. ✦ Shipping Orders are processed and shipped from the United States with main use of USPS. Flat rate shipping is offered on all domestic and international orders. Please allow 5-7 days for processing. Tracking is available on all orders except small print and print orders; as stickers and mini prints are sent in letter mail. ✦ Customs and import taxes Buyers are responsible for any customs and import taxes that may apply. We are not responsible for delays due to customs. ✦ Tracking for orders A tracking number will be sent to e-mail provided with customer's order. Domestic orders can take up to a week to arrive. International orders may take upwards of 2-4 weeks to arrive. We thank you in advance for your patience. |
Return & Cancellation Policy
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✦ We accept cancellations, but the customer must request cancellation within 12 hours of purchase to be valid.
✦ Items damaged may be refunded or resent, as long as customer provides photographs of item(s) around the time the order has been received. Refunds or resending is no longer available if the customer does not contact within 12 days. ✦ If any items are lost, customers may contact Poofylion via email. But customer is advised that Poofylion Arts is not responsible for any loss, damage, or theft that occurs after the item has been received once shipped. We can attempt to mend any situation if contacted and we will handle it the best we can. ✦ If you have any issues with your order you can contact us poofythefuu@gmail.com or use the contact form below. |
Contact
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