poofylion
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Store FAQs

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Processing & Shipping


✦ Processing
The time needed to prepare an order for shipping varies on multiple factors. Please allow 5-7 days for processing.
Mail is prepared for shipping approximately every 1-5 business days.

✦ Shipping
Orders are processed and shipped from the United States with main use of USPS.
We ship domestic and internationally, so times may vary!
Domestic orders may take 1-2 weeks, while International orders may take 2-4 weeks to arrive.
Tracking is available on all orders except sticker and print orders, as those are sent in stamped letter mail.

✦ Customs and import taxes
Buyers are responsible for any customs and import taxes that may apply.
We are not responsible for delays due to customs.

✦ Tracking for orders
A tracking number will be sent to e-mail provided with customer's order.
 We thank you in advance for your patience.
NOTE: Tracking is NOT provided on letter mail to keep cost low!


Return & Cancellation Policy


  ✦ Please keep all information accurate when purchasing! If any inaccurate information has been submitted you may submit for cancellation.

✦ We accept cancellations, but the customer must request cancellation within 5 hours of purchase to be valid.
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✦ Items damaged may be resent, as long as customer provides photographs of damaged item(s) around the time the order has been received. Please keep tracking numbers to predict your shipment.

✦ In case of lost items, customers may contact for resending or refund around the time the order should have been received. (Approx. 2 weeks from planned arrival) 

✦ Customers forfeit refunds/resending if the customer does not contact within 10 days.

✦ If you have any issues with your order you can contact us [email protected]



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  • About
  • Gallery
  • Commission
    • Digital Comms
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    • TOS